1. Introduction

PT. Sarana Inti Logitama ("SIL", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website and our Meta Apps, including the WhatsApp Business API (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We may collect the following types of information when you interact with our Services:

• Contact Information: Your name, phone number, WhatsApp account information, email address, and company details.
• Communication Data: Messages, inquiries, and any other content you send or receive through the WhatsApp Business API.
• Technical Data: IP address, browser type, device information, and usage data when you visit our website.
• Business Information: Container tracking numbers, shipping details, and other logistics-related data necessary to provide our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our container depot and logistics services.
• To communicate with you regarding inquiries, service updates, container status, and delivery notifications via WhatsApp Business API.
• To respond to your messages and provide customer support.
• To improve our Services and develop new features.
• To comply with legal obligations and enforce our terms.

4. Meta and WhatsApp Business API

Our use of the WhatsApp Business API is provided by Meta Platforms, Inc. ("Meta"). When you communicate with us through WhatsApp:

• Your messages are transmitted through Meta's infrastructure and are subject to Meta's WhatsApp Privacy Policy and Meta Privacy Policy.
• We do not sell your personal data to Meta or any third parties.
• We access your WhatsApp messages solely to respond to your inquiries and provide our services.
• We comply with Meta's Business Messaging Policy and Platform Terms.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share data with third-party vendors who assist us in operating our Services (e.g., hosting, analytics, IT support).
• With Meta: Necessary data is shared with Meta to facilitate WhatsApp Business API communications.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. WhatsApp Business API message data is retained in accordance with our internal data retention policies and Meta's guidelines.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access and request a copy of your personal data.
• The right to request correction or deletion of your personal data.
• The right to object to or restrict certain processing of your data.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by SIL. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

PT. Sarana Inti Logitama
Equity Tower, Suite 25 G
Jl. Jend. Sudirman Kav. 52-53 SCBD
Jakarta Pusat 12190, Indonesia
Email: info@sildepo.com
Phone: +6221-2241-8236, +6221-2241-8594